Returns and exchanges can be made up to thirty (30) days from the date of purchase. If it has been more than thirty (30) days from the purchase date, you may receive a gift card for the current value of the item plus tax. We reserve the right to refuse any item that is past ninety (90) days from the date of purchase. Orders purchased with a gift card will be refunded to a gift card. Orders returned to a store without a packing slip will be refunded to a gift card for the store’s lowest selling price. Items returned must be in the same condition as it was sold.

All other shipping charges are non-refundable.

Follow the steps below to complete your return to indalor.com;

  1. Make a copy of the front page of the packing slip received with your order. Please keep the original copy for your records. A copy of the packing slip must accompany your return.
  2. Circle the item(s) you are returning on the copy of the packing slip.
  3. Choose one of the following six return codes that best explains the reason for the return, then enter that number next to your circled item(s).

    RETURN CODES :

    1. Wrong Item (Refund Requested) 
    2. Damaged / Product Quality (Refund Requested) 
    3. Changed My Mind (Refund Requested) 
    4. Gift Return (Refund Given Via Gift Card) 
    5. Wrong Item (Send Replacement IF Available)* 
    6. Damaged (Send Replacement IF Available)*

  4. Secure your return in its original shipping package and attach the prepaid return label on the outside of the package.

Any question, please feel free to contact us at sales@indalor.com.